Read our Cinema FAQs and details on our temporary closure here...

March 2021 Update
As per the Government’s latest announcement on the easing of Covid-19 lockdown measures the Picture House will remain closed until further notice. We hope to be open again soon and will announce this date as soon as restrictions are lifted. Please keep checking our social media and website for the latest developments. Not on social media? Sign up to our weekly newsletter here to stay up to date with Picture House news, online screenings and activities.

INFORMATION ABOUT VISITING THE CINEMA (WHEN IT IS OPEN)

How is the cinema keeping everyone safe?

We’ve made lots of changes to keep everyone safe. Here are just some of the measures we intend to have in place when re-open in 2021:

1. We installed a new ventilation and extraction system in the auditorium in 2020, which will be on during all screenings and which changes the air inside the cinema 15 times per hour (well over the recommended air change rate per hour).

2. All seats are reserved and all tickets are sold in advance online. This is to ensure appropriate staffing levels and everyone is able to be seated at a distance from other customer groups. You must sit in your reserved seats for everyone’s safety. Please only book a seating group larger than your party size if there are no seating groups the same size as your party left as taking additional adjacent seats off sale further reduces our already reduced capacity.

3. We are ensuring seating groups are 1.5 metres from the nearest seating group and asking all customers only to book a seating group that matches their party size (where possible). All seating groups have unimpeded access to the aisle, so you can visit the toilet or kiosk during the film (to avoid queues) without passing people from outside your party at close quarters.

4. We are allowing for an enhanced cleaning regime between screenings on the same day and we have developed an extended cleaning regime for our daily morning cleans.

5. We are wearing face masks and ask you to wear a face mask too – the exception to this is when seated if you are eating and drinking at which point face masks can be removed but must be put back on as soon as you have finished eating or drinking. Masks must be worn whenever you are moving around the cinema.

6. Staff are having their temperatures checked at the start of their working day.

7. We have a one way system in place during the doors (entry) and post film period so you won’t risk bumping into people coming the oppsite way to you, and we are asking everyone to maintain as much distance from others as possible when moving around the building. On arrival you will choose whether to visit the kiosk or go straight to your seat. Once you’re seated you won’t be able to double back to the kiosk until the feature has started

8. We are using ticket scanners to read your printed ticket or smart phone screen so you and our staff are distanced. Please hold your print out or smart phone out at arms length for us to scan the code – so we can remain a good distance away from you at check in.

9. There are nine touch free hand sanitiser points within the cinema, including on entrance and exit.

10. We are asking for kiosk purchases to be made by contactless debit card payment to avoid unnecessary cash handling. Please note we do not accept credit cards.

11. We have installed an extensive protective screen at the kiosk and box office counter to protect you and our staff members.

12. We ask those who use our headsets and bluetooth receivers for audio amplification or audio description to bring their own headphones or earphones (with mini jack) to plug into our receivers. This is more hygienic, since we can effectively clean the receivers between customers but not the headsets.

ANSWERS TO QUESTIONS ABOUT YOUR CINEMA VISIT

How do I buy tickets?
All tickets for the cinema (films and ‘live arts’) must be bought in advance due to the need to physically distance customer groups due to the Covid-19 pandemic. There will be no ‘doors period’ box office within the cinema initially when we re-open. Stalls (downstairs) seats are sold ahead of the Balcony seats being put on sale. The Balcony will only be put on sale if the Stalls sells out in good time and other screenings of the same title are also filling up.

Tickets will come off sale around 30 minutes before the film / event start time so please ensure you have completed the check out process well before this time.

Seats that are for sale have been grouped into ‘blocks’. All seating blocks are 1.5 metres away from the next seating block. Seats immediately surrounding a seating block are not available for sale and will be out of use.

Please select a block of seats the same size as your group size wherever possible, to ensure we can sell as many seats as possible (since we are operating at around 35% capacity). Larger groups may need to book 2 smaller seating blocks. If you book a single ticket within a larger block, for example, we reserve the right to move your allocated seat to a single seat to allow us to sell the whole of the larger block.

What else do I need to know about buying my tickets?
When booking tickets at the Picture House we are asking you to confirm as follows:
“1. I confirm that neither myself nor any member of my household or support bubble have experienced any of the following 3 symptoms during the last 14 days:
- A high temperature
- A new and continuous cough
- A loss or change to my sense of smell or taste
2. I confirm that neither myself nor any member of my household or support bubble have been told to self-isolate as part of NHS test and trace or due to needing to quarantine or for any other reason.”
If after you book the tickets you can no longer make the above declarations please contact the cinema for a ticket credit as soon as possible – see the end of this section for details.

Concessions / Members should note that if you buy a reduced price ticket (available those who are State Pension Age, Full Time Students, Passport to Leisure Card Holders or those aged 25 and under) and / or use a Member discount you must ensure you have proof of your entitlement to claim the concession / discount with you when you arrive to have your tickets’ code checked on entry to the auditorium.

If you would like to exchange a paper complimentary ticket, Seat Sponsor free ticket or gift voucher for advance tickets you can do so in the cinema foyer at the counter but only during a screening (that is once the doors period is over and the queues at the counter are gone). You will need to do this in advance of the screening you wish to attend as for now, for safety reasons, there will be no ‘doors period’ box office facility.

Do I need to wear a mask?
The Government rules regarding face masks means you will need to wear a face mask at all times inside our building, including the auditorium. Masks may be removed to drink and eat refreshments purchased from the cinema kiosk, only whilst you are in your cinema seat, and must be put back on again when you are not eating / drinking. We respect that not everyone can wear face masks, but to keep people safe we will offer customers disposable masks if they arrive without their own mask. If you are exempt from wearing a face mask please mention this to a staff member when you are offered a face mask on arrival.

What else do I need to know about my cinema visit before I come?
The chance of infection increases the closer you are to people, so we are asking visitors to maintain distance wherever possible from other visitors who are not members of your household or support bubble.

Please sanitise your hands on entering the cinema using the hand sanitiser station at the front door. Please wash your hands regularly whilst in our building or use the hand sanitiser provided around the building.

Please do not bring your own food and drink into the cinema but buy refreshments from our kiosk to support the cinema. You are permitted to bring your own drinking water into the cinema. Payments for refreshments should be made by contactless DEBIT card payment. We do not accept corporate payment cards, benefit cards or credit cards due to the high fees levied for processing these cards and the small margins we operate under.

What will it be like when we come to the cinema?
Please join the cinema queue with all other members of your group. Meet at an outside location and enter the cinema together, then present your code to the Duty Manager at the door.

You’ll be welcomed by the door and reminded to wear your mask and asked to sanitise your hands.

Your code will be scanned, and your group will be free to go to your allocated seats. If you have not visited the kiosk on your way into the cinema and decide you would like to, we ask you to wait until the film or event has begun, when everyone else is seated, since during the ‘doors’ period we will be operating a one way system and you won’t be able to go back into the foyer.

Please sit only in your allocated seats to ensure the safety of you and your party, and of our other customers. If you need to get up to visit the toilet or kiosk please ensure you are wearing your face mask – your mask should remain on whilst seated except when you are consuming items from the kiosk.

Keep our staff safe by removing all rubbish and recycling as you leave. Bins which allow disposal of land-fill waste and materials for recycling (cardboard, plastic, cups, paper and cans) are to be found by all doors.

After the film please leave by the fire escape doors – these are to the front of the stalls (either side of the screen) and to the rear of the balcony – rather than returning to the foyer, as we are operating a one-way system for your safety. Please remember to physically distance from other customers as you leave the cinema.

What happens if I become unwell after buying my tickets?
When booking tickets at the Picture House we are asking you to confirm as follows:
“1. I confirm that neither myself nor any member of my household or support bubble have experienced any of the following 3 symptoms during the last 14 days:
- A high temperature
- A new and continuous cough
- A loss or change to my sense of smell or taste
2. I confirm that neither myself nor any member of my household or support bubble have been told to self-isolate as part of NHS test and trace or due to needing to quarantine or for any other reason.”

If after you book the tickets you can no longer make the above declarations please contact the cinema for a credit to be added to your customer account as soon as possible by emailing manager@hebdenbridgepicturehouse.co.uk at the latest by 9am on the day of screening giving your name and booking reference.

I have a disability and need to be accompanied by a care-giver. What do I do?
The Picture House strives to be accessible to all customers. Access information is here

CEA card holders who need a care-giver to support them in their trip to the cinema, can gain free entry for their carer. The CEA card number needs to be entered into the booking website. Please ensure you book a wheelchair space by selecting this and an adjacent seat on the seating plan if you need it. We currently have three 3 bookable wheelchair spaces in the stalls: Space E7 or E15 with one companion seat each (central section of the stalls, raked floor), Space R1 with three companion seats (back section of the stalls, flat floor, companion seats are loose seats).

I need a headset for audio amplification or audio description. Is this service still available?
We offer sound amplification for all screenings and events and audio description for selected films via a bluetooth receiver – please bring your own earphones or headphones (with mini jack) to plug into our receivers, as for hygiene reasons we can no longer provide these. Ask a staff member to borrow a receiver into which you can plug your headphones or each phones.

ANSWERS TO OTHER QUESTIONS YOU MAY HAVE

I have a gift voucher which expires during the period the cinema has been closed. What do I do?
Gift vouchers are not currently available for sale, but sales will resume when we re-open and from that date online gift voucher sales will be possible as we move to using a new online Box Office system.

All issued and unused £5 and £10 card gift vouchers which were still valid on 17th March 2020 (that is they had an expiry date on or after 17th March last year) will have their validity period extended to 31st March 2022 when we re-open so please hold on to these vouchers.

I have a Picture This membership. Will my membership be extended?
Our Picture This scheme was phased out (in autumn 2019) but those Picture This members whose membership expired anytime from 17th March 2020 onwards (so were current Picture This members when we first closed) will have their Picture This period extended by the number of days the cinema has been closed from and including 17th March 2020, calculated at our 2021 re-opening date. We will email all Picture This members in the run up to our re-opening.

Will my existing Picture House Membership be extended?
The new Membership scheme (allowing Membership for 1, 2 or 3 years) started in October 2019. Thanks to everyone who has joined. All Members will have their Membership period extended by the number of days the cinema has been closed from and including 17th March 2020, calculated at our 2021 re-opening date. We will email all Members in the run up to re-opening the cinema.

Can I join the Picture House Membership scheme now?
Sorry – during periods of closure most staff are furloughed and none of us are working from the cinema so we can’t process card payments or process application forms and make up application packs. Please see Membership web page for information on when we will be re-opening the scheme for new Members.

How can I help support the cinema?
Aww, you guys are ace! Thanks for asking; we are feeling the love. Well, firstly, and for free, please follow us on Facebook, Instagram and Twitter and share important posts from us.

You can also join the Friends of the Picture House . The Friends are a friendly bunch of volunteers who constantly support us with excellent schemes such as their Making Friends monthly cinema trip for refugees and asylum seekers, and with fundraising and ideas, and the Friends will no doubt help us massively when we re-open. Friends membership is free too.

We’re aware a lot of people are financially impacted by the pandemic, so there is no obligation to support us financially, but if you are interested in offering financial support the Seat Sponsorship scheme (sponsoring a seat costs £100-£250) is open to new joiners.

I would like to Sponsor a Seat! How do I go about this?
Launched in 2017, we are still running our seat sponsorship scheme, via the Friends of the Picture House. Have your own name on your own cinema seat and support our projects at the cinema! Packages range from £100 – £250. Download an application form here and then pay by PayPal (select the ‘family and friends’ option please to avoid fees being charged) or post a cheque (to the ‘Friends of the Picture House’) to the cinema. Email manager@hebdenbridgepicturehouse.co.uk for an up to date copy of the sponsored seats plans (sorry we don’t have an interactive plan or anything that snazzy!).

I would like to buy gift vouchers. Can I do this online?
Sorry we don’t have this facility yet but watch this space as it is coming soon! When we re-open we will be selling cinema tickets, Memberships and gift vouchers online. We are working hard on this facility which will be ready in time for our 2021 re-opening.