Posted Tuesday 17th March (updated Monday 6th April)
In light of the Covid-19 pandemic, and with a heavy heart, we have taken the decision to close Hebden Bridge Picture House effective immediately, until at least Thursday 30th April.
The decision to close the venue and cancel all events has not been taken lightly, particularly as the financial implications on us as a not-for-profit are considerable, but we cannot risk the safety of our staff and customers during these unprecedented times.
Please be assured that all online ticket holders for cancelled events will be refunded and we will be contacting people this week if they haven’t been reached already. But you don’t need to wait for us to phone you – why not let us know your details so we can get on with your refund? Those with paper tickets for March and April events need to email firstname.lastname@example.org with details of their tickets (event, ticket numbers, price paid) and their bank account details (name, bank’s name, account number and sort code) in order for the refunds to be processed.
Please note the cinema’s office closes until further notice at lunchtime on Tuesday 24th March (for the safety of all staff), so all communication should be by email after this date: email@example.com.
We will review our re-opening date of 1 May in mid-April in line with official guidance, and we will keep you all updated via our website and social media channels.
Look after each other, stay safe and we look forward to seeing you soon.
I have tickets for future Live Arts events (National Theatre Live, Royal Opera House etc). How do I get a refund?
Refunds for March and April HBPH events and NT Live: The Welkin (May) which have been cancelled will be processed automatically by TicketSource if you booked online. If any further events need to be cancelled TicketSource will send you an email automatically to let you know and then will process refunds as fast as they can. TicketSource are dealing with thousands of event cancellations this week so please be patient, and allow longer than normal for the return of your money.
Customers who booked in person at the cinema and paid by cash or debit card will have been phoned or emailed to organise a refund via bank transfer. If you did book in person you can help us by emailing us now with details of your tickets (event, ticket numbers, price paid) and your bank account details (name, bank’s name, account number and sort code) in order for the refunds to be processed.
I have tickets for BANFF Mountain Film Festival at the Picture House in April and May 2020. What’s happening there?
BANFF Mountain Film Festival tickets are sold by BANFF The organisers have rearranged the dates of the BANFF Mountain Film Festival at the Hebden Bridge Picture House from Spring to Autumn 2020, and will be contacting customers directly to offer tickets to be moved across to the new dates.
The dates are as follows:
RED Programme: Thursday 24th September 2020 (moved from Wednesday 22nd April 2020)
BLUE Programme: Thursday 19th November 2020 (moved from Thursday 14th May 2020)
I have a gift voucher which expires during the period the cinema is closed. What do I do?
All gift vouchers which were still valid on 17th March 2020 will have their validity period extended when we re-open the cinema, at which point we will confirm the length of the gift voucher validity extension period to everyone via our website.
I have a Picture This membership, which expires soon. Will my membership be extended?
Our Picture This scheme was phased out (in autumn 2019) so we won’t be able to extend your membership (sorry!) but any unused Picture This complimentary tickets can still be used as there is no expiry date, and those joining our new Membership scheme on (or very soon after the) expiry of their Picture This card will get a £10 discount on the Membership joining fee. Details are on the Membership web page All Picture This members and (new Membership scheme) Members will shortly receive an email inviting them to have 3 months free access to MUBI so they can enjoy hand-picked films online.
Will my existing Picture House Membership be extended?
The new Membership scheme (allowing Membership for 1, 2 or 3 years) started in October 2019. Thanks to everyone who has joined. The logisitics of this one is tricky, and the answer is that it depends on how long we remain closed for. We will take some action to compensate Members for this period of closure, where the Membership could not be used. We will confirm our approach, whether it is extending membership periods, offering additional free tickets, or giving you a discount on renewal to cover the lost period of possible use, when we re-open. Thanks for your support. All new Membership scheme Members will shortly receive an email inviting them to have 3 months free access to MUBI so they can enjoy hand-picked films online.
Can I join the Picture House Membership scheme now?
We would love you to, but have decided today (Monday 23 March) that for the safety of our staff we are closing the cinema office with effect from Tuesday 24 March, so please wait to do this when we re-open, as we will not be able to process your application in the meantime.
Details are on Membership web page
If you’ve recently sent in a Membership application form, thank you, but please be aware that your Membership pack of card and tickets won’t be issued for collection, and the Membership period won’t be started, until we are re-open, when we will email you again to let you know the pack is ready for you at the Box Office.
When will you re open?
Like many businesses we are not able to say with any certainty, given the unknown nature of the Covid-19 pandemic. It will not be before Friday 1 May 2020, and may be later. We will make a decision in mid-April as to whether we feel we will be able to open at the start of May and update everyone then. Follow us on Facebook, Instagram and Twitter to be the first to hear or join our mailing list via the homepage.
How can I help support the cinema during the closure?
Aww, you guys are ace! Thanks for asking; we are feeling the love. Well, firstly, and for free, please follow us on Facebook, Instagram and Twitter and share important posts from us (like the one when we announce we are re-opening!).
You can also join the Friends of the Picture House too. The Friends are a friendly bunch of volunteers who constantly support us with excellent schemes such as their Making Friends monthly cinema trip for refugees and asylum seekers, and with fundraising and ideas, and the Friends will no doubt help us massively when we re-open. Friends membership is free too.
We’re aware a lot of people are financially impacted by the pandemic, so there is no obligation to support us financially (other than coming back in droves when we open up again, obviously!), but if you are interested in offering financial support the Friends’ Centenary Patron scheme (which starts from a £10 donation) and our Seat Sponsorship scheme (sponsoring a seat costs £100-£250) are both open to new joiners.
I would like to buy a cinema Membership for when you reopen. Are staff still able to process this?
At present we are not accepting new applications for Membership, because we are not able to work from the cinema to process them. If you have sent an application in to us in the week since we closed to the public we will email an acknowledgement of your application form and payment (thank you!) and add you to our mailing list. Please note that your Membership pack of membership card and tickets won’t be issued, and the Membership period won’t start, until we are re-open. When we are about to re-open we will email you again to let you know the pack is ready for collection from the Box Office. Please write your email address really clearly!
I would like to Sponsor a Seat! How do I go about this?
Launched in 2017, we are still running our seat sponsorship scheme, via the Friends of the Picture House. Have your own name on your own cinema seat and support our projects at the cinema! Packages range from £100 – £250. Download an application form here and then pay by PayPal (select the ‘family and friends’ option please to avoid fees being charged) or post a cheque (to the ‘Friends of the Picture House’) to the cinema. If you let us know which seat you’re interested in we can confirm if it is taken or not (sorry we don’t have an interactive plan or anything that snazzy!).
Please note that for the safety of our staff we are closing the cinema office with effect from Tuesday 24 March, so you may find it best to wait to do this when we re-open, as we will not be able to process your application in the meantime.
I would like to buy gift vouchers. Can I do this online?
Sorry we don’t have this facility. When we re-open we will have gift vouchers for sale at the Box Office again. In the meantime here are the other ways you can support us: become a Friend (free), become a social media champion of ours, plan to join as a Member when we re-open, or Sponsor a Seat (more details on all these ways to offer support are further up the page!)
Will you be bringing back films that were postponed?
Many films have had their release dates moved so we do hope to bring the biggies to you when the world returns to normal, but lots of movies are being released on home entertainment platforms now instead of in the cinema. We can’t say what the re-opening programme will contain, other than it will have our usual fabulous and eclectic mix of films and live arts broadcasts and events.
Is the Hebden Bridge Film Festival going to be rearranged?
Yes, the organisers took this decision on 16th March. The new dates are Friday 25 – 27 September 2020 and existing passes will be valid. Visit Hebden Bridge Film Festival for more information.
How can we get in touch?
The cinema office is not being attended at present, but we are checking the main email account (firstname.lastname@example.org) as regularly as possible and will get back to you as soon as we can.