Read our Cinema FAQs and details on our temporary closure here...

Hebden Bridge Picture House Exterior

Following the latest government announcement, Hebden Bridge Picture House will temporarily close from Thursday 5th November and during the lockdown period and any subsequent period in which Hebden Bridge is in a tier 3 (very high risk) area in terms of Covid-19 transmission and infection rates. Ticket holders for affected dates receive automatic refunds and confirmatory emails from our agent, TicketSource.

We are of course disappointed by the news, but safety comes first, and we hope to be back as soon as we possibly can. In the meantime, please stay safe everyone and we look forward to seeing you again soon.

Please note that face masks covering the nose and mouth must be worn for the duration of all cinema visits. Please do not book tickets if you cannot comply with this rule.

INFORMATION ABOUT VISITING THE CINEMA (WHEN IT IS OPEN)

How is the cinema keeping everyone safe?

We’ve made lots of changes to keep everyone safe. Here are just some of them:

1. We installed a new ventilation and extraction system in the auditorium this summer, which will be on during all screenings and which changes the air inside the cinema 15 times per hour (well over the recommended air change rate per hour).

2. All seats are reserved and all tickets are sold in advance online. This is to ensure appropriate staffing levels and everyone is able to be seated at a distance from other customer groups. You must sit in your reserved seats for everyone’s safety. Tickets will come off sale around 2 hours before the film / event start time so please ensure you have completed the check out process well before this time.

3. You can only book in household groups so you are not sitting with or mixing with those from outside your household / support bubble inside the cinema. These are the rules for our area. Please only book a seating group larger than your party size if there are no seating groups the same size as your party left as taking additional adjacent seats off sale further reduces our already reduced capacity.

4. We are ensuring seating groups are 2 metres in all directions from the nearest seating group and asking all customers only to book a seating group that matches their party size (where possible). All seating groups have unimpeded access to the aisle, so you can visit the toilet or kiosk during the film (to avoid queues) without passing people from outside your party at close quarters.

5. We are spacing weekend screenings out to allow for an enhanced cleaning regime between screenings on the same day and we have developed an extended cleaning regime for our daily morning cleans.

6. We are wearing face masks and ask you to wear a face mask too – the exception to this is when seated if you are eating and drinking at which point face masks can be removed but must be put back on as soon as you have finished eating or drinking. Masks must be worn whenever you are moving around the cinema.

7. Staff are having their temperatures checked at the start of their working day.

8. We have a one way system in place during the doors (entry) and post film period so you won’t risk bumping into people coming the oppsite way to you, and we are asking everyone to maintain 2 metres distance from others when moving around the building. On arrival you will choose whether to visit the kiosk or go straight to your seat. Once you’re seated you won’t be able to double back to the kiosk until the feature has started

9. If possible we will admit you by reading the QR code on your printed ticket or smart phone screen, with a QR code scanner, so you and our staff are distanced. Please hold your print out or smart phone out at arms length for us to scan the QR code – so we can remain a good distance away from you at check in. If you don’t have a printer or a smart phone please instead make a note of your six figure / letter booking reference and your seat number and bring this with you to the cinema.

10. There are nine touch free hand sanitiser points within the cinema, including on entrance and exit.

11. We are offering no quibble refunds if you or someone within your household / social support bubble feels unwell. Please let us know you would like a refund by 9am on the day of the screening – email manager@hebdenbridgepicturehouse.co.uk.

12. We are asking for kiosk purchases to be made by contactless debit card payment to avoid unnecessary cash handling. Please note we do not accept credit cards.

13. We have installed an extensive protective screen at the kiosk and box office counter to protect you and our staff members.

14. We ask those who use our headsets and bluetooth receivers for audio amplification or audio description to bring their own headphones or earphones (with mini jack) to plug into our receivers. This is more hygienic, since we can effectively clean the receivers between customers but not the headsets.

What will you be screening when you re-open?
During the ongoing Covid-19 pandemic we know that not all of our customers will feel able or be able to return to the cinema. We are anticipating it being quieter in the cinema than normal, so we are scaling back our opening schedule a little, to reflect the unusual times we are living through, and to ensure we can keep you safe.

You may also be aware that the UK film release schedule has been hugely disrupted by the pandemic and fewer films in some genres are being released into cinemas right now. But you can’t keep a good indie cinema down, and we still plan to open our doors to you every day and our programme will be the usual Picture House rich mix of the best films of various genres from around the world.

We will be screening our usual offer of films spanning comedies, dramas and documentaries, family titles and classics. We’ll try to ensure we have one subtitled screening each week as a minimum. We aim to open every evening, with Thursday evenings sometimes bringing you the best of theatre, opera, ballet and concerts or something a little different like an award winning programme of short films. We will be open on Thursday mornings too. Some weekends, when we have a great family title to bring to you, we will open on Saturday and Sunday afternoons.

Because we will be booking our films closer to the screening dates and things can change quite quickly at the moment, and to reduce contamination through paper goods, we won’t be producing a printed monthly programme for the time being. We expect our first couple of weeks’ films to be on our website and available to book online by mid-October.

ANSWERS TO QUESTIONS ABOUT YOUR CINEMA VISIT

How do I buy tickets?
All tickets for the cinema (films and ‘live arts’) must be bought in advance online due to the need to physically distance customer groups due to the Covid-19 pandemic. There will be no box office within the cinema. Stalls (downstairs) seats are sold ahead of the Balcony seats being put on sale. The Balcony will only be put on sale if the Stalls sells out in good time.

Tickets will come off sale around 2 hours before the film / event start time so please ensure you have completed the check out process well before this time. E.g. if a film starts at 7.45pm we advise you to purchase your ticket by 5.30pm, to be sure to secure it.

Seats that are for sale have been grouped into ‘blocks’. Each seating block is for booking by members of one household or one support bubble only. All seating blocks are 2 metres away from the next seating block in all directions. Seats immediately surrounding a seating block are not available for sale and will be out of use.

We collect data (name, email and phone number) for everyone in your group at the time of booking. This is for the NHS Test and Trace system, so we know who was in the venue at any point in time. For this reason, and because you cannot visit with those from outside of your household / support bubble, tickets are non-transferable.

Please select a block of seats the same size as your group size wherever possible, to ensure we can sell as many seats as possible (since we are operating at around 25% capacity). Larger groups may need to book 2 smaller seating blocks. If you book a single ticket within a larger block, for example, we reserve the right to move your allocated seat to a single seat to allow us to sell the whole of the larger block.

QR codes are now in use. A QR code is a square matrix bar code, which can be read by a smartphone’s camera. You don’t need to print your e-ticket (containing your QR code) if you have a smart phone. If possible we will admit you by reading the QR code on your printed ticket or smart phone screen, with a QR code scanner, so you and our staff are distanced. Please hold your print out or smart phone out at arms length for us to scan the QR code. If you don’t have a printer or a smart phone please instead make a note of your six figure / letter booking reference and your seat number and bring this with you to the cinema.

What else do I need to know about buying my tickets?
When booking tickets at the Picture House we are asking you to confirm as follows:
“1. I confirm that neither myself nor any member of my household or support bubble have experienced any of the following 3 symptoms during the last 14 days:
- A high temperature
- A new and continuous cough
- A loss or change to my sense of smell or taste
2. I confirm that neither myself nor any member of my household or support bubble have been told to self-isolate as part of NHS test and trace or due to needing to quarantine or for any other reason.”
If after you book the tickets you can no longer make the above declarations please contact the cinema for a ticket refund as soon as possible – see the end of this section for details.

Concessions / Members should note that if you buy a reduced price ticket (available those who are State Pension Age, Full Time Students, Passport to Leisure Card Holders or 25 and under) and / or use a Member discount code you must ensure you have proof of your entitlement to claim the concession / discount with you when you arrive to have your tickets’ QR code checked on entry to the auditorium.

Please contact manager@hebdenbridgepicturehouse.co.uk if you would like to exchange a paper complimentary ticket, Member free ticket, Seat Sponsor free ticket or gift voucher for online tickets. Please give a phone number in your email and the Manager will call you to make a booking for you over the phone. Please note the Manager, like all cinema staff, is part time, so allow a couple of days for a response. We regret that the pandemic has forced us into moving into only offering online ticketing and that at this stage we have not been able to integrate these systems with Ticketsource. We are working to find a solution to this issue.

Please contact the cinema regarding refund requests, by emailing manager@hebdenbridgepicturehouse.co.uk at the latest by 9am on the day of screening giving your name and booking reference. Please note booking fees are retained by Ticketsource and will not form part of the refunded amount – it is the face value of the ticket only that can be refunded.

Do I need to wear a mask?
The Government rules regarding face masks means you will need to wear a face mask at all times inside our building, including the auditorium. Masks may be removed to drink and eat refreshments purchased from the cinema kiosk, only whilst you are in your cinema seat, and must be put back on again when you are not eating / drinking. We respect that not everyone can wear face masks, but to keep people safe we will offer customers disposable masks if they arrive without their own mask. If you are exempt from wearing a face mask please mention this to a staff member when you are offered a face mask on arrival.

What else do I need to know about my cinema visit before I come?
The chance of infection increases the closer you are to people, so we are asking visitors to maintain a 2m distance wherever possible from other visitors who are not members of your household or support bubble.

Please sanitise your hands on entering the cinema using the hand sanitiser station at the front door. Please wash your hands regularly whilst in our building or use the hand sanitiser provided around the building.

Please do not bring your own food and drink into the cinema but buy refreshments from our kiosk to support the cinema. You are permitted to bring your own drinking water into the cinema. Payments for refreshments should be made by contactless DEBIT card payment. We do not accept corporate payment cards, benefit cards or credit cards due to the high fees levied for processing these cards and the small margins we operate under.

What will it be like when we come to the cinema?
Please join the cinema queue with all other members of your group. Meet at an outside location and enter the cinema together, then present your QR code (one code covers your entire booking) to the Duty Manager at the door.

You’ll be welcomed by the door and reminded to wear your mask and asked to sanitise your hands.

Your QR code will be scanned, and your group will be free to go to your allocated seats. If you have not visited the kiosk on your way into the cinema and decide you would like to, we ask you to wait until the film or event has begun, when everyone else is seated, since during the ‘doors’ period we will be operating a one way system and you won’t be able to go back into the foyer.

Please sit only in your allocated seats to ensure the safety of you and your party, and of our other customers. If you need to get up to visit the toilet or kiosk please ensure you are wearing your face mask – your mask should remain on whilst seated except when you are consuming items from the kiosk.

Keep our staff safe by removing all rubbish and recycling as you leave. Bins which allow disposal of land-fill waste and materials for recycling (cardboard, plastic, cups, paper and cans) are to be found by all doors.

After the film please leave by the fire escape doors – these are to the front of the stalls (either side of the screen) and to the rear of the balcony – rather than returning to the foyer, as we are operating a one-way system for your safety. Please remember to physically distance from other customers as you leave the cinema.

What happens if I become unwell after buying my tickets?
When booking tickets at the Picture House we are asking you to confirm as follows:
“1. I confirm that neither myself nor any member of my household or support bubble have experienced any of the following 3 symptoms during the last 14 days:
- A high temperature
- A new and continuous cough
- A loss or change to my sense of smell or taste
2. I confirm that neither myself nor any member of my household or support bubble have been told to self-isolate as part of NHS test and trace or due to needing to quarantine or for any other reason.”

If after you book the tickets you can no longer make the above declarations please contact the cinema for a ticket refund as soon as possible.

Please contact the cinema regarding refund requests, by emailing manager@hebdenbridgepicturehouse.co.uk at the latest by 9am on the day of screening giving your name and booking reference. Please note booking fees are retained by Ticketsource and will not form part of the refunded amount – it is the face value of the ticket only that can be refunded.

I have a disability and need to be accompanied by a care-giver. What do I do?
The Picture House strives to be accessible to all customers. Access information is here: www.hebdenbridgepicturehouse.co.uk/access/

If you need a care-giver to support you in your trip to the cinema, please select the joint ticket which allows the care-giver free entry. Two seats / a seat and a wheelchair space are available to book with this ticket selection. Please ensure you book a wheelchair space if you need it. We currently have up to three 3 bookable wheelchair spaces in the stalls: Space E7 with one companion seat, Space Z1 with three companion seats and space Z20 with one companion seat.

I need a headset for audio amplification or audio description. Is this service still available?
We offer sound amplification for all screenings and events and audio description for selected films via a bluetooth receiver – please bring your own earphones or headphones (with mini jack) to plug into our receivers, as for hygiene reasons we can no longer provide these. Ask a staff member to borrow a receiver into which you can plug your headphones or each phones.

ANSWERS TO OTHER QUESTIONS YOU MAY HAVE

I have a gift voucher which expires during the period the cinema is closed. What do I do?
All gift vouchers which were still valid on 17th March 2020 will have their validity period extended. If you have a Gift Voucher for the cinema which was still valid after 17th March 2020, please email us once we have re-opened to find out the new expiry date of your voucher – we’re adding the number of days of our closure / number of days your voucher had left before expiry if shorter on to the expiry dates of all unredeemed and unexpired vouchers. We can still accept Gift Vouchers in return for film bookings, but since all bookings are now via a ticket agent online, you will need to email Manager@hebdenbridgepicturehouse.co.uk for us to book your cinema tickets for you ‘in-house’, email the tickets to you, and for us cancel spent Gift Vouchers internally.

I have a Picture This membership, which expires soon. Will my membership be extended?
Our Picture This scheme was phased out (in autumn 2019) so we won’t be able to extend your membership but those Picture This Members whose membership expired anytime from March 2020 onwards who join our new Membership scheme will get a £10 discount on the Membership joining fee, AND we’ll add on any period of ‘lost’ Picture This membership for the period we are closed when your Picture This membership was still current. Details are on the Membership web page

Will my existing Picture House Membership be extended?
The new Membership scheme (allowing Membership for 1, 2 or 3 years) started in October 2019. Thanks to everyone who has joined. All Members have now been emailed and we have confirmed everyone’s Membership has been extended by the total period of our closure since March 2020. We’ll confirm the extension period when we re-open for a second time. Our email to Members in October includes exclusive Members discount codes that can be used when booking online. Please check your spam if you’ve not received an email from us. Thanks for your support.

Can I join the Picture House Membership scheme now?
Sorry – during periods of closure most staff are furloughed and none of us are working from the cinema so we can’t process card payments or process application forms and make up application packs. Please seeMembership web page for information on when we will be re-opening the scheme for new Members.

How can I help support the cinema?
Aww, you guys are ace! Thanks for asking; we are feeling the love. Well, firstly, and for free, please follow us on Facebook, Instagram and Twitter and share important posts from us.

You can also join the Friends of the Picture House . The Friends are a friendly bunch of volunteers who constantly support us with excellent schemes such as their Making Friends monthly cinema trip for refugees and asylum seekers, and with fundraising and ideas, and the Friends will no doubt help us massively when we re-open. Friends membership is free too.

We’re aware a lot of people are financially impacted by the pandemic, so there is no obligation to support us financially, but if you are interested in offering financial support the Friends’ Centenary Patron scheme (which starts from a £10 donation) and our Seat Sponsorship scheme (sponsoring a seat costs £100-£250) are both open to new joiners.

I would like to Sponsor a Seat! How do I go about this?
Launched in 2017, we are still running our seat sponsorship scheme, via the Friends of the Picture House. Have your own name on your own cinema seat and support our projects at the cinema! Packages range from £100 – £250. Download an application form here and then pay by PayPal (select the ‘family and friends’ option please to avoid fees being charged) or post a cheque (to the ‘Friends of the Picture House’) to the cinema. Email manager@hebdenbridgepicturehouse.co.uk for an up to date copy of the sponsored seats plans (sorry we don’t have an interactive plan or anything that snazzy!).

I would like to buy gift vouchers. Can I do this online?
Sorry we don’t have this facility. When we re-open we will be selling all cinema tickets online and in advance with reserved seating where each customer group is physically distanced from other customer groups. Until we move to having a bespoke box office system which is integrated with our website we will be using Ticketsource, a ticketing provider we’ve loved working with over the last couple of years. Unfortunately for the time being we will suspend the sales of paper gift vouchers as redemption with the Ticketsource system involves the Manager creating a booking for you and collecting the gift voucher from you in return.

Is the Hebden Bridge Film Festival going to be rearranged?
Yes, the new dates are Friday 19 – Sunday 21 March 2021 and existing passes will be valid. Visit Hebden Bridge Film Festival for more information.

I have tickets for a cancelled Live Arts events (National Theatre Live, Royal Opera House etc). How do I get a refund?
Refunds for March to May 2020 events have been processed automatically by TicketSource for those who booked online. We have attempted (on many occasions) to contact all customers with paper tickets using the information you gave when you bought your tickets. Those with paper tickets who we have not managed to reach by the phone or the email details we hold for you, need to email frontofhouse@hebdenbridgepicturehouse.co.uk with details of their tickets (event, ticket numbers, price paid) and their bank account details (name, bank’s name, account number and sort code) in order for the refunds to be processed whilst the cinema is closed.

I have a pass / ticket for the BANFF Mountain Film Festival World Tour 2020. What happens now?
All BANFF ticket holders for the 2020 festival will have received an email from Eventbrite (in September 2020), confirming their 2021 BANFF tickets have been transferred to the BANFF Mountain Film Festival World Tour 2021 which will be screened as the yellow and green programme of brand new films at the Picture House on 27 May and 20 October 2021. Those who cannot attend the 2021 dates will be given the option to convert their pass to a virtual one to watch the 2020 festival films online (the red and blue programme of films) or to receive an refund.