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Dear Picture House friends,
We hope you are all safe and well. We’ve missed our community, and the authentic cinema experience Hebden Bridge Picture House prides itself on, since our temporary closure in March.
Whilst we remain closed due to the continuing risks of Coronavirus, we want to reassure our customers that we will be re-opening our doors to you all in early to mid Autumn.
We exist for our community, and have a responsibility towards our customers and our staff not to re-open until it is safe to do so, for everyone. Additionally, we need to ensure we re-open only when it is sustainable for the cinema, which continues to operate on a not-for-profit basis without grant funding. We are currently reliant on the financial support of the Government’s Job Retention Scheme, which runs until the end of October and is providing assistance to the cinema whilst all staff are furloughed. Finally, we want to be able to bring you the best film programme possible, which means waiting for more new cinema releases. For all of these reasons, we will be waiting until the Autumn before we welcome you once more at the Picture House.
Social distancing and other safety measures will be in place when we open our doors to you. We will advertise our film programme on our website and social media channels, with web links for you to book tickets online in advance of your visit.
Please sign up to our mailing list or follow us on social media to be the first to hear HBPH news about our re-opening plans. We look forward to seeing you soon!
Best wishes from Hebden Bridge Picture House
In light of the Covid-19 pandemic, Hebden Bridge Picture House is temporarily closed. Please note the cinema’s team staff are all now placed on furlough. All communications for the cinema which are urgent should be sent to firstname.lastname@example.org. Communications about the Centenary Patron and Seat Sponsorship scheme should be addressed to the Friends of the Picture House via email@example.com.
We will review the cinema’s re-opening date regularly, and act in line with official guidance for the safety of our customers, staff and suppliers. We will keep our customers updated via this website and our social media channels.
Look after each other, stay safe and we look forward to seeing you soon.
I have tickets for a cancelled Live Arts events (National Theatre Live, Royal Opera House etc). How do I get a refund?
Refunds for March to May 2020 events have been processed automatically by TicketSource for those who booked online. We have attempted to contact all customers with paper tickets using the information you gave when you bought your tickets. Those with paper tickets who we have not managed to reach by the phone or email details we hold for you, need to email firstname.lastname@example.org with details of their tickets (event, ticket numbers, price paid) and their bank account details (name, bank’s name, account number and sort code) in order for the refunds to be processed whilst the cinema is closed.
I have a pass / ticket for the BANFF Mountain Film Festival World Tour 2020. What happens now?
All BANFF ticket holders for the 2020 festival will have received an email from Eventbrite (in September 2020), confirming their 2021 BANFF tickets have been transferred to the BANFF Mountain Film Festival World Tour 2021 which will be screened as the yellow and green programme of brand new films at the Picture House on 27 May and 20 October 2021. Those who cannot attend the 2021 dates will be given the option to convert their pass to a virtual one to watch the 2020 festival films online (the red and blue programme of films) or to receive an refund.
I have a gift voucher which expires during the period the cinema is closed. What do I do?
All gift vouchers which were still valid on 17th March 2020 will have their validity period extended by the lost validity amount when we re-open the cinema, at which point we will confirm the length of the gift voucher validity extension period to everyone via our website and social media channels. As we will be moving to advance online ticketing only when we re-open, using Ticketsource, those with gift vouchers wishing to book tickets should email email@example.com to make a specific film booking and arrange to hand in their vouchers in return for the booking.
I have a Picture This membership, which expires soon. Will my membership be extended?
Our Picture This scheme was phased out (in autumn 2019) so we won’t be able to extend your membership but those Picture This Members whose membership expired anytime from March 2020 onwards who join our new Membership scheme will get a £10 discount on the Membership joining fee, AND we’ll add on any period of ‘lost’ Picture This membership for the period we are closed when your Picture This membership was still current. Details are on the Membership web page
Will my existing Picture House Membership be extended?
The new Membership scheme (allowing Membership for 1, 2 or 3 years) started in October 2019. Thanks to everyone who has joined. We will take some action to compensate Members for this period of closure, where the Membership could not be used – it will most likely involve swapping your original membership card for a new one with an extended date on, but we will be in touch with all Members by email to confirm. Thanks for your support.
Can I join the Picture House Membership scheme now?
We would love you to, but as cinema staff are now on furlough, please wait to do this when we re-open, as we will not be able to process your application in the meantime and the cinema building is closed.
Details are on Membership web page
When will you re open?
Like many businesses we are not able to say with any certainty, given the unknown nature of the Covid-19 pandemic. We will review the cinema’s re-opening date regularly, and act in line with official guidance for the safety of our customers, staff and suppliers. We will keep our customers updated via this website and our social media channels. Follow us on Facebook, Instagram and Twitter to be the first to hear or join our mailing list via the homepage.
How can I help support the cinema during the closure?
Aww, you guys are ace! Thanks for asking; we are feeling the love. Well, firstly, and for free, please follow us on Facebook, Instagram and Twitter and share important posts from us (like the one when we announce we are re-opening!).
You can also join the Friends of the Picture House . The Friends are a friendly bunch of volunteers who constantly support us with excellent schemes such as their Making Friends monthly cinema trip for refugees and asylum seekers, and with fundraising and ideas, and the Friends will no doubt help us massively when we re-open. Friends membership is free too.
We’re aware a lot of people are financially impacted by the pandemic, so there is no obligation to support us financially (other than coming back in droves when we open up again, obviously!), but if you are interested in offering financial support the Friends’ Centenary Patron scheme (which starts from a £10 donation) and our Seat Sponsorship scheme (sponsoring a seat costs £100-£250) are both open to new joiners.
I would like to Sponsor a Seat! How do I go about this?
Launched in 2017, we are still running our seat sponsorship scheme, via the Friends of the Picture House. Have your own name on your own cinema seat and support our projects at the cinema! Packages range from £100 – £250. Download an application form here and then pay by PayPal (select the ‘family and friends’ option please to avoid fees being charged) or post a cheque (to the ‘Friends of the Picture House’) to the cinema. If you let us know which seat you’re interested in we can confirm if it is taken or not (sorry we don’t have an interactive plan or anything that snazzy!).
Please note that for the safety of our staff we are closing the cinema office with effect from Tuesday 24 March, so you may find it best to wait to do this when we re-open, as we will not be able to process your application in the meantime.
I would like to buy gift vouchers. Can I do this online?
Sorry we don’t have this facility. When we re-open we will be selling all cinema tickets online and in advance with reserved seating where each customer group is physically distanced from other customer groups. Until we move to having a bespoke box office system which is integrated with our website we will be using Ticketsource, a ticketing provider we’ve loved working with over the last couple of years. Unfortunately for the time being we will suspend the sales of paper gift vouchers as redemption with the Ticketsource system involves the Manager creating a booking for you and collecting the gift voucher from you in return.
Is the Hebden Bridge Film Festival going to be rearranged?
Yes, the new dates are Friday 19 – Sunday 21 March 2021 and existing passes will be valid. Visit Hebden Bridge Film Festival for more information.
How can we get in touch?
If you enquiry is urgent please email the cinema Manager via firstname.lastname@example.org