Access and Accessibility

The Picture House strives to provide accessibility to all customers, regardless of ability.

For the hearing impaired we have headsets that offer audio amplification. In addition, subtitled screenings (descriptive subtitling is used where available; captions for speech is used where descriptive subtitling is not available) for the hearing impaired are shown each month. Please refer to our programme/website for details of which screenings have subtitles – these will be shown with ‘S/T’ after the film’s certificate.

For the visually impaired, we offer audio description via a headset, on selected films. Ask at the Box Office to borrow a headset and please refer to our website/programme for details of which screenings are available with this facility.

For more information please visit Accessible Screenings UK

Easy wheelchair / level access is provided down a gentle ramp on the right hand (park) side of the building. Please use the RADAR facility to alert staff of your arrival, and wait 1-2 minutes whilst someone comes to let you in. You will need a RADAR key to sound the alert to staff (see for information about the RADAR key scheme and to purchase a key).

There are ten designated wheelchair spaces in the auditorium – four within the seating in the stalls on the raked floor (wedges for wheelchair wheels are available on request) and six at the rear of the stalls seating on level floor. You are welcome to reserve a wheelchair space and adjacent seat – please email at least 48 hours before the screening or ring 01422 842807 during cinema opening hours.

We have one accessible parking space to the park side of our building which is available on a first come first served basis for customers who are blue badge holders (please display this at all times and limit parking to the duration of your visit to the cinema). Please do not park on the double yellow lines as access around the building is needed at all times.

An accessible toilet is located in the foyer. We are aware that not all disabilities are visible and we will never question those choosing to use the accessible toilet. The toilet is now Stoma friendly.

We offer occasional (currently bi-monthly) autism friendly (relaxed) screenings usually early afternoons and with family audiences in mind. For more information visit our Autism page

We offer monthly parent and baby screenings with the lights turned up a little and the sound down a notch in order to create a stress-free environment exclusively for parents / guardians to enjoy films with their babies (aged under 12 months). Details are here

CEA Card
The CEA Card scheme was introduced in 2004 to assist customers with a disability. The scheme allows CEA Card holders to obtain ONE free ticket for the person who is accompanying them to facilitate their visit to the cinema by providing any assistance required as a result of the Cardholder’s disability. To qualify a full price ticket must be purchased for the Card holder for the same performance / screening.

Applicants can apply for a CEA Card online ( or by postal application to CEA Card, PO Box 199, Deeside, CH5 9BW, should they meet the eligibility criteria set out in the scheme’s terms and conditions. The cinema holds copies of the paper forms for those wishing to apply by post. The Card is valid for one year with an annual fee of £6.00.

Contact details for the CEA Card are Telephone: 01244 526 016, Textphone: 18001 01244 526 016 and Email: